Privacy Policy
At Ambassador Car Hire, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services.
1. Information We Collect
1.1. Personal Identification Information:
- Full name
- Contact information (email address, phone number, physical address)
- Date of birth
- Driving license details
- Passport information (for international customers)
- Payment information
1.2. Vehicle Rental Information:
- Rental history
- Vehicle preferences
- Pick-up and drop-off locations
- Rental dates and times
1.3. Technical Information:
- IP address
- Browser type and version
- Device information
- Operating system
- Page views and website navigation
- Referral source
2. How We Collect Information
2.1. Direct Collection: We collect information directly from you when you:
- Create an account on our website
- Make a reservation
- Sign a rental agreement
- Contact our customer service
- Subscribe to our newsletter
- Participate in surveys or promotions
2.2. Automatic Collection: We automatically collect certain information when you visit our website through cookies and similar technologies.
2.3. From Third Parties: We may receive information about you from third parties, such as business partners, insurance companies, or credit verification agencies.
3. How We Use Your Information
3.1. We use your personal information for the following purposes:
- Process and manage your vehicle rentals
- Verify your identity and eligibility to rent vehicles
- Process payments and refunds
- Provide customer support and respond to inquiries
- Send rental confirmations and updates
- Improve our services and develop new features
- Conduct market research and analysis
- Comply with legal obligations
- Detect and prevent fraud or other illegal activities
3.2. Marketing Communications:
- We may send you promotional emails about our products, services, special offers, or other information that may interest you
- You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly
4. Disclosure of Your Information
4.1. We may share your information with:
- Service providers who perform services on our behalf (payment processors, IT service providers, email delivery services)
- Insurance companies in relation to claims or accidents
- Law enforcement agencies, courts, or regulatory bodies when required by law
- Business partners or affiliated companies within our corporate group
- Potential buyers in the event of a sale, merger, or acquisition of our business
4.2. We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Security
5.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction.
5.2. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5.3. You are responsible for maintaining the confidentiality of any account credentials and for controlling access to emails between you and Ambassador Car Hire.
6. Data Retention
6.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6.2. When determining the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Applicable legal requirements
7. Your Privacy Rights
7.1. Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal information
- Rectification: The right to request that we correct inaccurate information
- Erasure: The right to request that we delete your personal information
- Restriction: The right to request that we restrict the processing of your information
- Data portability: The right to request the transfer of your information to another organization
- Objection: The right to object to our processing of your personal information
7.2. To exercise any of these rights, please contact us using the details provided in Section 12.
8. Cookies and Tracking Technologies
8.1. We use cookies and similar tracking technologies to track activity on our website and store certain information.
8.2. Types of cookies we use:
- Essential cookies: Necessary for the operation of our website
- Analytical/performance cookies: Allow us to recognize and count visitors and analyze website usage
- Functionality cookies: Enable us to personalize your experience
- Targeting cookies: Record your visit to our website, the pages you visited, and the links you followed
8.3. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
9. Third-Party Links
9.1. Our website may contain links to third-party websites, plugins, and applications that are not operated by us.
9.2. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9.3. We encourage you to review the privacy policy of every site you visit.
10. Children's Privacy
10.1. Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
10.2. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
11. International Data Transfers
11.1. Your information may be transferred to and processed in countries other than the one in which you reside, where our servers are located, or where our service providers operate.
11.2. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable data protection laws.
12. Contact Information
12.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Ambassador Car Hire
Email: privacy@ambassadorcarhiremw.com
Phone: +265 1 756 899
Address: [Insert physical address here]
13. Changes to This Privacy Policy
13.1. We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.
13.2. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13.3. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.