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When you hire a car, you get up to 200KM of free mileage per day on the daily rental charges. Any extra kilometer is charged and will be added to your bill.

A minimum deposit of US$ 1,000.00 is required prior to collection of a vehicle. A valid credit card may be used in lieu of cash. A Local Purchase Order (LPO) is only accepted with prior arrangement. This can be waivered only by management discretion. Visa and MasterCard credit cards accepted only however a 5% Bank charge is applied to all card transactions.

At Ambassador Car Hire the rental days work in 24 hour increments. Therefore all vehicles returned must be returned at the same time that they were initially taken. Please note: We do however allow a 29 minute leeway, thereafter a charge is levied for an additional day.

The customer receives the vehicle with a full tank of fuel. If the vehicle is returned with a full tank of fuel, no charge is applicable. However, if the vehicle is not returned with a full tank of fuel, the customer will be charged the applicable amount to refill the tank.

We understand that no-one rents from Ambassador Car Hire with the intention of incurring damage to our vehicles. Unfortunately accidents do occur whether in or out of your control. In the event that damage is noted, this will be inspected to deem if it is fair wear and tear or actual damage incurred during the rental. If it is fair wear and tear, no charges will be incurred, however if it is deemed to have occurred during the rental by the customer, a quotation's will be obtained and repairs carried out at the cost of the customer according to our terms and conditions.

It is required by the banks upon every rental which is to be debited to a credit card, authorization is to be taken to ensure that there are sufficient funds available to pay for the rental. The authorization is merely a hold for an amount on the credit card which is then released when the vehicle has been returned in the same condition taken. Due to high risks of renting vehicles over the weekend, we take an additional authorization to ensure that there are sufficient funds available should there be an accident with the vehicle.

The Malawian Government have implemented a 1% tourism levy that is to be charged by all companies in the tourism sector and in turn remitted to the Tourism Fund.

All drivers must be listed on the applicable rental agreement. If an unlisted driver is involved in an accident or theft of the vehicle, the renter will be liable for the full damage/replacement costs. The additional driver fee is charged once off per rental.

This fee is linked to the increasing price of fuel and labour. Two vehicles and two staff members are used in the event of deliveries and collections although this charge is the same for one vehicle. Ambassador Car Hire still lose the cost on the second vehicle for fuel and loss of a possible additional rental.

As the liability amount on the waivers only contributes towards the repair costs of the vehicle, an Administration Fee per incident will be levied to cover the costs of processing the claim. This includes items such as assessors fees, quote gathering and legal services.