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FREQUENTLY ASKED QUESTIONS

Please review our frequently asked questions and proceed to contact us if you still have some unanswered questions.

What Do You Mean By 150km Free Milleage?

When you hire a car, you get up to 150KM of free mileage per day on the daily rental charges. Any extra kilometer is charged and will be added to your bill.

What Do You Mean By 150km Free Milleage?

When you hire a car, you get up to 150KM of free mileage per day on the daily rental charges. Any extra kilometer is charged and will be added to your bill.

What Type of Insurance Do Your Vehicles Have?

Our rentals include 3rd Party Insurance cover only. On 3rd Party Insurance cover, the hirer is responsible for all damage caused by driver fault/negligence or where no other vehicle is involved. The hirer is responsible for any loss. Comprehensive cover is available on request only. This may require 72 hours’ notice. Passenger liability is included in all covers.

What is a Deposit for?

A minimum deposit of between US$ 200.00 and US $ 1,000.00 is required prior to collection of a vehicle. A valid credit card may be used in lieu of cash. A Local Purchase Order (LPO) is only accepted with prior arrangement. This can be waivered only by management discretion. Visa and MasterCard credit cards accepted only however a 5% Bank charge is applied to all card transactions

What happens if I return the vehicle late?

At Ambassador Car Hire the rental days work in 24 hour increments. Therefore all vehicles rented must be returned at the same time that they were initially taken. Please note: We do however allow a 29
minute leeway, thereafter a charge is levied for an additional day.

What happens if I do not refuel the vehicle?

The customer receives the vehicle with a full tank of fuel. If the vehicle is returned with a full tank of fuel, no charge is applicable. However if the vehicle is not returned with a full tank of fuel, the customer will be charged the applicable amount to refill the tank.

What happens if the vehicle is damaged?

We understand that no-one rents from Ambassador Car Hire with the intention of incurring damage to our vehicles. Unfortunately incidents do occur whether in or out of your control. In the event that
damage is noted, this will be inspected to deem if it is fair wear and tear or actual damage incurred during the rental. If it is fair wear and tear, no charges will be incurred, however if It is deemed to have
occurred during the rental by the customer, a quotation/s will be obtained and repairs carried out at the cost of the customer according to our terms and conditions.

What happens if I modify my original booking?

Should you make any modification to your reservation, this may result in a change to your rental rate. No rate is guaranteed once a modification has been done.

Why do we take an authorization on the credit card??

It is required by the banks upon every rental which is to be debited to a credit card, authorization is to be taken to ensure that there are sufficient funds available to pay for the rental. The authorization is
merely a hold for an amount on the credit card which is then released when the vehicle has been returned in the same condition taken. Due to high risks of renting vehicles over the weekend, we take an
additional authorization to ensure that there are sufficient funds available should there be an accident with the vehicle.

What is Tourism levy?

The Malawian Government have implemented a 1% tourism levy that is to be charged by all companies in the tourism sector and in turn remitted to the Tourism Fund.

What is the additional driver fee?

All drivers must be listed on the applicable rental agreement. If an unlisted driver is involved in an accident or theft of the vehicle, the renter will be liable for the full damage/replacement costs. The additional driver fee is charged once off per rental..

What is the delivery / collection fee?

This fee is linked to the increasing price of fuel and labour. Two vehicles and two staff members are used in the event of deliveries and collections although the customer is only charged for one vehicle.
Ambassador Car Hire still incur the cost on the second vehicle for fuel and loss of a possible additional rental.

Why do we pay accident administration fee?

As the liability amount on the waivers only contributes towards the repair costs of the vehicle, an Administration fee per incident will be levied to cover the costs of processing the claim. This includes items such as assessor fees, quote gathering and legal services.

Why is there an administration fee for traffic fines received?

There is a traffic fine administration fee that will be charged in the event that the renter receives a traffic fine whilst renting the Ambassador Car Hire vehicle. This fee will be levied to cover the cost of redirecting the fine to the renter. .

What do I do if I wish to extend my rental

You need to contact Ambassador Car Hire office where you’ve picked up the rental before the return
time given. Advise the office your new return date and time, the office will then extend your rental. Also
be advised that any changes to agreement can result in a rate charge.

TERMS AND CONDITIONS

Vehicles are provided to you clean and with a full tank of fuel, they are to be returned the same way.
Payment is paid in full on collection of the vehicle Visa & MasterCard credit/debit cards are accepted however a 5% bank charge will be added to the final
amount due.
A deposit of USD 1,000.00 must be paid on collection of the vehicle. This is refunded at the end of the
hire.
Deposits are taken either in cash, or secured on your credit card. Card deposits can NOT be used towards payment of car hire.
Deposits paid by card may take up to 7 days to be refunded at the end of hire

HEAD OFFICE ADDRESS

Kamuzu Procession Road,
P.O. Box 997,
Lilongwe,
Malawi, Africa.

+2651750112 /
+2651751478/
+265882259826 (Whatsapp)/
+2659990110070 (Whatsapp)

+2651751529

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